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ISO 10002:2014

WHAT IS ISO 10002:2014 – CUSTOMER SATISFACTION AND COMPLAINTS MANAGEMENT

ISO 10002 Certification is the International standard for Customer Satisfaction and Complaints Management. The Complaints Management standard helps organizations of all types to identify, manage and understand how successfully they deal with their customer’s complaints. The Complaints Management Scheme specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction in a satisfying way within your business.

HOW TO GET CERTIFIED IN 5 SIMPLE STEPS

  • Fill the Certification Intent Form and send it to us.

We will do a FREE GAP analysis of your organisation with respect to ISO 10002 Standard and give you a quote.

  • Get Trained and Finish the Documentation work.

Once you have agreed to our quotation, Our team will provide the required trainings to you and will complete the documentation work required for ISO 10002 certification.

  • Pre-assessment and Internal Audit.

We will then conduct a pre assessment audit to ensure that you organisation meets the desired certification requirements.

  • Final Audit by Certification body – Guaranteed Success !

We will provide assistance during final certification audit to ensure that your organisation achieves certification successfully!

  • Receive Certificate and Make Payment !

We are a quality conscious organisation and believe in Total Customer Satisfaction. So if you are 100% satisfied and happy with our service, make payment to us.

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