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ISO 20000-1:2011

WHAT IS ISO 20000(ISO /IEC 20000-1:2011) - INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)

TISO/IEC 20000:2005 (ISO 20000 Certification) IT Service Management System (ITSM) is the first worldwide quality standard specifically aimed at IT support and maintenance published by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) in the year 2005.


ISO 20000:2005 is a framework to identify and manage the key processes involved in delivering effective IT services which meet the needs of the business and the customer. ISO 20000:2005 introduces a service culture and provides the methodologies to deliver services that meet defined business requirements and priorities in a manageable way. ISO 20000 provides the IT organization with a set of coherent service management processes and a quality management system to manage the full service life cycle of an IT service from the end-users perspective.


This standard is now being adopted internationally and provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet the business and customer requirements.

HOW TO GET CERTIFIED IN 5 SIMPLE STEPS

  • Fill the Certification Intent Form and send it to us.

We will do a FREE GAP analysis of your organisation with respect to ISO 20000 Standard and give you a quote

  • Get Trained and Finish the Documentation work.

Once you have agreed to our quotation, Our team will provide the required trainings to you and will complete the documentation work required for ISO 20000 certification.

  • Pre-assessment and Internal Audit.

We will then conduct a pre assessment audit to ensure that you organisation meets the desired certification requirements.

  • Final Audit by Certification body – Guaranteed Success !

We will provide assistance during final certification audit to ensure that your organisation achieves certification successfully!

  • Receive Certificate and Make Payment !

We are a quality conscious organisation and believe in Total Customer Satisfaction. So if you are 100% satisfied and happy with our service, make payment to us.

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